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Frequently Asked Questions
ORDER FAQS
Yes, we’d be happy to do that. Simply enter the recipient’s name in the “Add Order Note” box in your shopping bag/cart before proceeding to checkout. We’ll make sure it’s included with your order.
Yes, you will receive an order confirmation email shortly after placing your order. This email will include your order details and a confirmation number for your reference.
We do not currently offer resizing services. However, many of our rings are designed with an adjustable band, allowing for a flexible fit across a range of sizes. This makes them perfect for gifting or for those who prefer a comfortable, versatile fit without the need for resizing. Ring size details are included in each product description for your convenience.
Delivery FAQS
Yes, for privacy and security, all our packages are shipped in discreet outer packaging with no branding. However, inside you'll find our signature luxury packaging, ensuring a beautiful unboxing experience for yourself or a loved one.
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to monitor the status and delivery of your parcel.
Yes, we do offer international delivery. For full details, please refer to our SHIPPING INFORMATION page. Please note that customers are responsible for any customs taxes, import duties, or additional charges that may apply upon delivery.
We’re sincerely sorry if this happens and for any inconvenience caused. If you experience any issues with your delivery, please contact us at hello@nobleaura.co.uk. Kindly include a brief description of the issue, along with any relevant information (such as your order number or photos, if applicable). Our team will review the details and get back to you with the next steps to resolve the matter. Please note that while we do our best to dispatch all orders on time, delivery times may occasionally be delayed due to circumstances beyond our control, such as courier delays. For international orders, delivery times may vary slightly due to customs clearance and other import formalities. For more information, please refer to our SHIPPING INFORMATION page.
Returns FAQS
We hope you love your jewellery, but if for any reason you're not completely satisfied, we’re happy to accept returns on any unworn items within 14 days of receiving your order. All items must be returned in their original packaging and in the same condition they were received. Please refer to our RETURNS POLICY for full instructions on how to return.
We’re sincerely sorry if this happens and for any inconvenience caused. In the unlikely event that you experience a delivery issue or receive a faulty or incorrect item, please contact us at hello@nobleaura.co.uk within 24 hours of receiving your order along with the order details. Kindly include a brief description of the issue along with clear photos as proof. Our team will review the details and get back to you promptly with the next steps to resolve the matter. For more information please refer to our SHIPPING INFORMATION page and RETURNS POLICY.